Grievance Redressal Cell

Purpose of GRC

The Grievance Redressal Cell (GRC) is a dedicated body aimed at addressing and resolving complaints and grievances within an organization or institution. It serves as a platform for stakeholders to voice their concerns in a structured, confidential, and fair manner.

Objectives

1. To ensure a responsive and effective mechanism for resolving grievances.
2. To promote a harmonious environment by addressing conflicts promptly.
3. To uphold transparency and accountability in grievance resolution processes.
4. To protect the rights and dignity of all stakeholders involved.

Functions

• Receiving and registering grievances.
• Conducting impartial investigations into complaints.
• Communicating findings and resolutions to the complainants.
• Monitoring and analyzing trends in grievances to improve organizational policies.

Types of Grievances Addressed

1. Student-Related: Academic, administrative, or behavioral concerns.
2. Employee-Related: Workplace disputes, harassment, or policy-related issues.
3. Stakeholder Concerns: Mismanagement, service quality, or procedural lapses.

Structure of GRC

• Chairperson: Senior official to oversee operations.
• Members: Representatives from various departments for diversity.
• Coordinator: Handles the day-to-day operations and communications.
• Legal Advisor (Optional): For grievances requiring legal scrutiny.

Process Flow

1. Filing a Grievance: Complaint submission via a form, email, or portal.
2. Acknowledgment: Confirmation of receipt within a stipulated time.
3. Investigation: Gathering facts through interviews and evidence collection.
4. Resolution: Providing a decision and implementing corrective measures.
5. Feedback: Seeking complainant’s satisfaction with the resolution.

Key Policies

• Confidentiality of complainants is paramount.
• A time-bound resolution mechanism.
• Appeals process for unresolved grievances